Faq New

We roast on demand which means we roast every week
by what we expect to sell. Most coffees are shipped a few days after
roasting and nothing is shipped with a roast date of more than two weeks
prior.

We apologize but we do not offer free samples. We do have sample packs available for purchase.

We offer free shipping for orders over $60 to most areas in the USA including Alaska, Puerto Rico and Hawaii. For orders under $60 we offer a flat rate of $6.95.

Gift boxes however has free shipping only to the contiguous USA 48 states.

A delay on orders with ground coffee may occur for
up to 2 business days to allow the coffee to degas before we grind it.
Freshly roasted coffee must degas at least one day before it is ground
or the flavor will be off.

From the homepage, click the account icon in the top left navigation. Below the login form, click "Forgot your password?" under the LOGIN button. Enter the email you used to create your account and click “Reset.” Follow the prompts in the email sent to your inbox to reset your password.

If you find you are having issues accessing our website, check to see that you’re using the most up-to-date versions of Chrome, Safari, Edge, and Firefox.

If you still are having trouble placing an order, please message us on our Contact Us page.

Select the coffee you would like to purchase, select the size, grind type, and quantity, then click the 'ADD TO CART' button.

Once you are ready to check out, click the shopping bag icon on the top right corner of your screen. Once you are on your designated 'Cart' page select 'PROCEED TO CHECKOUT.'

Please fill out all shipping and payment information and apply promotional code if necessary.

Coffee Perks and Promo Codes cannot be combined in one order.

From each coffee page select Subscribe & Save as the purchase option then select the interval to receive it.

After you make your purchase you can update the interval to additional options such as per week or per month.

You must have an activated Volcanica Coffee Account in order to set up or manage a Subscribe & Save order.

If you check out as a guest when purchasing a subscription, you will not be able to manage that subscription.

There is no order minimum to join Subscribe and Save and you will always receive 10% off!

Our roast team will prepare your subscription and ensure it is fresh to be shipped to you at exactly the interval you requested.

Please keep in mind, we operate Monday-Friday 8:00 AM - 4:30 PM and we are closed on major holidays and weekends. If your subscription process on one of the days that we happen to be closed, it will ship the following business day.

Coffee Perks are reward points you can earn with each purchase. You can redeem Coffee Perks to cash discounts for future purchases!

Setting up your account is a requirement to earn Coffee Perks.

If you’re already registered, you’re already accumulating points!

Every dollar you spend is a point. We award points just for setting up your account and following us on Instagram or Twitter. We give points for your birthday too!