We roast on demand which means we roast every week by what we expect to sell. Most coffees are shipped a few days after roasting and nothing is shipped with a roast date of more than two weeks prior.
We apologize but we do not offer free samples. We do have sample packs available for purchase.
We offer free shipping for orders over $60 to most areas in the USA including Alaska, Puerto Rico and Hawaii. For orders under $60 we offer a flat rate of $6.95.
Gift boxes however has free shipping only to the contiguous USA 48 states.
A delay on orders with ground coffee may occur for up to 2 business days to allow the coffee to degas before we grind it. Freshly roasted coffee must degas at least one day before it is ground or the flavor will be off.
Account
From the homepage, click the account icon in the top left navigation. Below the login form, click "Forgot your password?"under the LOGIN button. Enter the email you used to create your account and click “Reset.” Follow the prompts in the email sent to your inbox to reset your password.
If you are unable to access your account or reset your password, feel free to call us at 877-454-7031 anytime Monday - Friday from 8:00 AM - 4:30 PM EST or email us on our Contact Us page.
In April 2020, Volcanica Coffee migrated shopping cart services. For your added security, we require all customer accounts to be reactivated. Please let us know if you need an account reactivation email that will allow you to reset your password to login.
Orders
If you find you are having issues accessing our website, check to see that you’re using the most up-to-date versions of Chrome, Safari, Edge, and Firefox.
If you still are having trouble placing an order, please message us on our Contact Us page.
Select the coffee you would like to purchase, select the size, grind type, and quantity, then click the 'ADD TO CART' button.
Once you are ready to check out, click the shopping bag icon on the top right corner of your screen. Once you are on your designated 'Cart' page select 'PROCEED TO CHECKOUT.'
Please fill out all shipping and payment information and apply promotional code if necessary.
Coffee Perks and Promo Codes cannot be combined in one order.
To see and manage the contents of your shopping cart, select the shopping cart icon at the top right hand of the page.
Subscribe & Save - Coffee Subscriptions
From each coffee page select Subscribe & Save as the purchase option then select the interval to receive it.
After you make your purchase you can update the interval to additional options such as per week or per month.
You must have an activated Volcanica Coffee Account in order to set up or manage a Subscribe & Save order.
If you check out as a guest when purchasing a subscription, you will not be able to manage that subscription.
There is no order minimum to join Subscribe and Save and you will always receive 10% off!
Our roast team will prepare your subscription and ensure it is fresh to be shipped to you at exactly the interval you requested.
Please keep in mind, we operate Monday-Friday 8:00 AM - 4:30 PM and we are closed on major holidays and weekends. If your subscription process on one of the days that we happen to be closed, it will ship the following business day.
You are welcome to change anything about your subscription at anytime before it processes. You can change the type of coffee, grind, quantity, frequency, payment info - all from your account page. You can also call or send us a message through our Contact Us page and we will be delighted to assist you. We’re open 8:00 AM to 4:30 PM EST on weekdays.
Phone: 877.454.7031
If a subscription order has been processed it may not be able to be changed.
Coffee Perks Points
Coffee Perks are reward points you can earn with each purchase. You can redeem Coffee Perks to cash discounts for future purchases!
Setting up your account is a requirement to earn Coffee Perks.
If you’re already registered, you’re already accumulating points!
Every dollar you spend is a point. We award points just for setting up your account and following us on Instagram or Twitter. We give points for your birthday too!
To turn Coffee Perks into a reward, you will need to log into your account, then click on the lower left side to open Coffee Perks then click Your Rewards. You will then see a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
Coffee Perk Redemptions
$5 off coupon - 500 Coffee Points $10 off coupon - 1000 Coffee Points
$20 off coupon - 2000 Coffee Points
Order discount - 100 Coffee Points = $1
Once you have redeemed your points for a reward, the reward will remain in your account until you decide to use it on a purchase. Points are not automatically returned to your account if a reward is redeemed and not used.
