Privacy policy

Secure Ordering

Your online credit card transactions are secure with Volcanica Coffee. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. It encrypts data passed between the server and your browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. Volcanica Coffee employs SSL to protect your billing and shipping  information when it's submitted through checkout, which helps to ensure a reliable, secure shopping experience to buy gourmet coffee online. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

Making a credit card purchase is just as safe on our Web site as it is by telephone. We employ the highest standards of security to protect your information to buy gourmet coffee online. In fact, no one at Volcanica Coffee has access to your credit card information.

Privacy Policy

  • Protecting your personal information / privacy is very, very important to us.
  • We hate spam! Volcanica Coffee does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We send out e-mail notifications on products, special promotions, etc. from time to time.
  • If you ever get e-mail or newsletters from us and do not want to continue to receive these messages simply click the unsubscribe link at the bottom of the email.

    To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

    We have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the information you provide to us.

    As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

    The information we collect
    Whenever you shop with Volcanica Coffee to buy gourmet coffee online, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, and e-mail address. If you use a credit or debit card, it will include your account number.

    If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.

    From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

    To improve our Web site, we collect non-personal information about how users navigate through the site. We may share this information with our partners or other outside companies.

    How we use the information we collect
    We use the information we collect for various purposes, including:

    • to complete your purchase transactions
    • to provide the services you request
    • to send you our newsletters, promotional emails, catalogs and other offerings by mail
    • to keep you informed about the status of your orders
    • to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
    • to notify you of product recalls or provide other information concerning products you have purchased
    • to improve our merchandise selections, customer service, and overall shopping experience

      Others with whom we share your information
      Service providers: We provide information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to manage a database of customer information or assist us in distributing e-mails.

      Third-Party Web Beacons: We use third-party web beacons from to help analyze where visitors go and what they do while visiting our website. We also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

      Your choices regarding use of the information we collect
      If you do not want us to share information about you with any company or organization outside The Volcanica Coffee Group:

      • E-mail us through the contact us form.
      • Write:
        Volcanica Coffee Company
        4110 Tench Road, Suite H
        Suwanee, GA 30024

      Please note that many promotions and mailings are completed well in advance, so you may continue to receive some offers after you ask us to stop sharing your information. We appreciate your patience in giving us time to carry out your request.

      SMS Marketing - Volcanica Coffee Messaging Service Privacy Policy

      This Messaging Service Privacy Policy explains how Volcanica coffee (hereinafter, "Volcanica Coffee," "We," "Us," "Our") collects, uses, and shares personal information about you in relation to Our text message marketing program (the "Messaging Service"). This Messaging Service Privacy Policy supplements Our Primary Privacy Policy. For more details, see the section titled "Primary Privacy Policy" below.

      Changes to the Messaging Service Privacy Policy
      We may revise this Messaging Service Privacy Policy from time to time in our sole discretion. If there are any material changes to this Messaging Service Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Messaging Service Privacy Policy if you continue to use the Messaging Service after the new Messaging Service Privacy Policy takes effect.

      Personal Information We Collect
      When you sign up for the Messaging Service, We collect personal information such as your name, phone number, and email address. When you use the Messaging Service to send or receive messages, We collect communications metadata (e.g., the time/date a message was sent or received) and the contents of any communications you send or receive via the Messaging Service.

      We may also collect information about you using cookies or similar technologies on Our website or other digital properties. Cookies are small text files placed on device browsers that store preferences and facilitate and enhance your experience. Cookies enable personalization of your experience via the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

      If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, We will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your personal information if you contact Us with questions about the Messaging Service or for customer service.

      Use of Personal Information
      We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

      We may use your personal information to generate aggregated and/or de-identified information. Aggregated and/or de-identified information is not personal information and may be shared with any third party, including advertisers, promotional partners, and sponsors.

      Sharing of Personal Information
      We may share your personal information as contemplated in Our primary privacy policy, if you consent to Us doing so, as well as in the following circumstances:

      • Third Parties that Help Provide the Messaging Service. We may share your personal information with third parties that help Us provide the Messaging Service (including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages).
      • Legal Requirements, Disclosures to Protect Us or Others. We may disclose any information We store associated with you to external parties if We, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, Our, or others' rights, property, or safety; enforce Our policies or contracts; collect amounts owed to Us; or assist with an investigation or prosecution of suspected or actual illegal activity.

       

      Accurate Information
      When you complete forms online or otherwise provide Us information in connection with the Messaging Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Messaging Service for an ulterior purpose, We may refuse you access to the Messaging Service and pursue any appropriate legal remedies.

      Choices and Controls
      Text messages may be sent via an automatic telephone dialing system. Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of Our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review Our Terms of Service.

      Customer Care
      If you are experiencing any problems with the Messaging Service, please visit https://volcanicacoffee.com and submit the form with details about your problem or your request for support, or email support@volcanicacoffee.com.

      Supplemental California Privacy Notice
      This Supplemental California Privacy Notice only applies to Our processing of personal information via the Messaging Service that is subject to the California Consumer Privacy Act of 2018 ("CCPA"). The CCPA provides California residents with the right to know what categories of personal information We have collected about them and whether We have disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve months. California residents can find this information below:

       

      Category of Personal Information Collected by Us Categories of Third Parties Personal Information is Disclosed to for a Business Purpose
      Identifiers • Service providers
      Personal information categories listed in Cal. Civ. Code § 1798.80(e) • Service providers
      Commercial information • Service providers
      Internet or other electronic network activity • Service providers
      Inferences drawn from other personal information to create a profile about a consumer • Service providers

      The categories of sources from which We collect personal information and Our business and commercial purposes for using personal information are set forth above and in Our primary privacy policy.

      Additional Privacy Rights for California Residents

      Individual Rights under the CCPA.
      The CCPA provides California residents with the right to request:

      • Access to Personal Information, including obtaining access to or a copy of your personal information.
      • Deletion of Personal Information


      If you are a California resident and would like to exercise any of your rights under the CCPA, please contact Us at support@volcanicacoffee.com. We will process such requests in accordance with applicable laws.

      "Sales" of Personal Information under the CCPA. For purposes of the CCPA, unless otherwise stated in Our primary privacy policy, We do not "sell" personal information, nor do we have actual knowledge of any "sale" of personal information of minors under 16 years of age.

      Non-Discrimination. California residents have the right not to receive discriminatory treatment by Us for the exercise of their rights conferred by the CCPA.

      Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, please contact Us at support@volcanicacoffee.com.

      Verification. When you make a request, We will ask you to provide sufficient information that allows Us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include confirming the email address or phone number associated with any personal information We have about you.

      Primary Privacy Policy
      By signing up to receive text messages from us, you also agree to Our Primary Privacy Policy. This Messaging Service Privacy Policy is strictly limited to the Messaging Service and does not limit or restrict any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

       

      Cookies and how we use them
      A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.

      We use cookies to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to VolcanicaCoffee.com. We use this information to improve our site design, product assortments, customer service, to aid in the transaction to buy gourmet coffee online and special promotions.

      We may contract with third parties who may use cookies and collect information on our behalf or provide services such as  shipping, promotional services, credit card processing, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please contact us via the contact information listed above.

      Children's privacy
      The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and on Web sites that knowingly collect information on children under 13.

      We do not knowingly collect any personal information from children under the age of 13 on our Web site, and our online sweepstakes are restricted to entrants who are at least 18 years old.

      No one under the age of 15 should submit any personal information to this or any other Web site without the consent of a parent or guardian.

      Links to other sites
      While visiting VolcanicaCoffee.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

      If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Volcanica Coffee privacy policy. We encourage you to read that policy before submitting any personal information.

      E-mails
      We send out promotional emails with special discounts and news. Each time you receive an e-mail from Volcanica Coffee, you will be given the opportunity to "opt-out" or stop receiving them.

      If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.

      Any questions?
      We'll be happy to provide additional information or answer any questions. Please:

      • E-mail us through the contact us form
      • Write:
        Volcanica Coffee Company
        4110 Tench Road, Suite H
        Suwanee, GA 30024
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